Warranties & Returns

3-Day Internet Return Policy.

ALL SALES ARE FINAL. If for any reason you are dissatisfied with your Online purchase, you may exchange or receive store credit for your item(s) within 3 days from the date of arrival of shipment.

We do have a 3 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently charge a restocking fee  up to a 30% restocking fee. Returns are processed within 3-5 days after we receive a return.

If you decide to return your purchase made online or over the phone , for any reason at all, Luxsteria will  exchange any item(s)  or receive store credit within 3 days from the original purchase date. All exchanges are final. The greater of either 25% of the total invoiced amount or the total cost of labor and materials for setting, sizing and otherwise customizing may be deducted from the refund or exchange amount.

Only applies to our Gold Collection

Freight and labor charges will not be refunded or credited towards your exchange. Labor charges include but are not limited to: setting of a diamond or gemstone, ring sizing or the conversion of earring posts from standard friction backs to screw backs. Please ensure that the contents of the package are in their original condition as shipped.  


For security reasons, do not indicate the contents on the exterior of the package.

Do not forget to include the diamond certificate, if applicable; a $100 fee applies to any missing diamond certificate. We recommend the package be returned to us by registered mail insured for the amount of the item(s). Please mail the package to the address below and confirm that your name, address and phone number are clearly printed on the outside of the package.

Luxsteria will process your return upon receipt of the package. Returns accepted within 15 days of the original purchase date for items bought on this website must be accompanied by the original sales receipt.

 

CANCELLED ORDERS

If for any reason you wish to cancel your order, please contact luxsteria@gmail.com or call 786-560-2209 you have 24hrs to cancel from the time the order was placed after that There is a 20% restocking fee for the cancellation of any Custom-Order items such as Cuban link Chains, Cuban Link Bracelets, Custom Pendants and other Customized items. And a 6% Restocking fee for regular orders.

 

  Ring Sizing:

  • Luxsteria will gladly re-size a ring purchased from us for up to 1 month for a nominal fee.
  • You will be responsible for shipping charges when sending an item to us for re-sizing.
  • Re-sizing will take approximately 2-7 business days.
  • Eternity Ring cannot be re-sized. Eternity rings incorrectly ordered with the wrong size does not fall under warranty. If you decide to return an eternity ring that does not fit a 30% restocking fee will be applied.

 Stone Replacement: Only applies to our Gold Collection 

  • We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.

4. Jewelry Not Covered Under Warranty: Only applies to our Gold Collection

  • Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:
    • General wear and tear such as scratches, dents, nicks or missing stones.
    • Although our jewelry is resistant to moisture, water damage is not covered.
    • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
    • Lost or stolen parts.
    • Damage due to personal misuse or negligence.
    • Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.

5. Follow the instructions given below carefully to send your item to be repaired: 

Only applies to our Gold Collection

  • You must email luxsteria@gmail.com and notify us that you will be shipping your merchandise. You must include your name, company name, order number item number with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back.
  • Make no reference to the word jewelry or the contents that you are sending on the outside of the box.
  • You must include a copy of the original invoice along with the item you wish to have repaired.
  • All packages must be sent to the following address:
    Luxsteria 8004 NW 154 street #557 Miami Lakes FL 33016
  • Insure your package for the value of the contents. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Insure your item for the total amount you paid when you purchased the item.
  • You are responsible for shipping charges on returns, exchanges and repairs.
  • Use only shipping carriers which provide a tracking receipt and insurance against the package.

Return Policy

If you decide to return your purchase made online or over the phone , for any reason at all, Luxsteria will  exchange any item(s)  or receive store credit within 3 days from the original purchase date. All exchanges are final. The greater of either 25% of the total invoiced amount or the total cost of labor and materials for setting, sizing and otherwise customizing may be deducted from the refund or exchange amount.

To Return an Item:

  1. Place a copy of your invoice in along with the item(s) you are returning.
  2. For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. Luxsteria is  not responsible for items lost or damaged while en route back to us.
  3. On your original invoice, if the price of the item you are returning is listed as:
    • Less than $500:
      You can use any carrier to ship your return package.
    • More than $500:
      Ship your package via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500).

Make sure to keep your return receipt for confirmation that your shipment has reached Luxsteria. All return shipping charges must be prepaid by the customer.

All packages must be returned to the following address:
Luxsteria
8004 nw 154 street  # 557 
Miami Lakes FL 33016

If you require assistance, please feel free to contact the sales department on 786-560-2209, Monday through Friday from 10.30 A.M. to 06.00 P.M. EST.

  • Loose diamonds carry a 3 day return policy from the delivery date.
  • All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
  • All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries.
  • All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
  • Luxsteria is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.
  • Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. Please allow 3-5 business days for processing after a return is received.
  • Special orders, such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.
  • We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.